Modified Refund Policy:
At Petallace, we are committed to providing exceptional service and products. In the event of unforeseen circumstances, we ensure a hassle-free experience through our enhanced return policy.
Returns and Exchanges:
Upon receiving your item, you have a 30-day window to request a return, provided the item is in its original condition, unworn or unused, with tags, and in its original packaging, accompanied by the receipt or proof of purchase. To initiate a return, contact us at support@petallace.com. Once the returned item is received, we promptly inspect it and, if applicable, send out a brand-new device to fulfill your request, prioritizing your satisfaction and ensuring a smooth and efficient process.
Upon receiving the returned item, we promptly inspect it and, if applicable, dispatch a brand-new device to fulfill your request. Your satisfaction is our priority, and we strive to make the process as smooth and efficient as possible.
Item Damage:
If your order arrives damaged, promptly contact us at support@petallace.com with photo evidence. We will work swiftly to resolve the issue to your satisfaction.
Refunds:
Refunds are processed promptly upon receiving and inspecting the returned item. The refund is issued to the original payment method, with a 1-2 business day processing time.
European Union 14-day cooling off period ：
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Customer Support:
Thank you for choosing Petallace. Our refined refund policy aims to provide peace of mind and ensure a positive shopping experience. For any inquiries, contact us via email at support@petallace.com or by phone at +86 18218413030.