Welcome to Petallace! We are committed to providing you with high-quality shapewear and ensuring a pleasant shopping experience. Here is our shipping policy:
-
Processing Time:
- We will arrange shipping within 1-2 business days after order confirmation. There may be slight delays during peak periods, and we will do our best to ensure you receive your desired products as soon as possible.
-
Shipping Methods:
- Our trusted logistics partners will provide you with a secure and reliable delivery service. Delivery speed and service reliability may vary by region, so please provide an accurate shipping address at checkout for precise delivery information.
-
Shipping Cost:
- At Petallace, we are dedicated to delivering an outstanding shopping experience, coupled with efficient and dependable global shipping services. To enhance your satisfaction, we have revised our shipping policy.
-
International Shipping:
- All orders are shipped from our Distribution Center via standard shipping. The package generally costs 7-15 business days to arrive (or be delayed by higher shipping volume over the holidays or extreme weather events).
To keep close track and serve you better, Petallace only provides shipment service as followings: (*If you need urgent shipping service, please let us know. We will add an extra charge.)
For the below countries: (7-10 days)
United States, Germany, Britain, France, Belgium, Netherlands, Portugal, Poland, Italy, Spain, Austria, Czech, Slovakia, Hungary, Mexico, New Zealand, Australia, Canada, Brazil, Japan, United Arab Emirates, Saudi Arabia
The other countries: (10-15 days)
Singapore, Thailand, Malaysia, Vietnam, Indonesia, Korea, Kazakhstan, Russia, Sweden, Norway, Ireland, Switzerland, Denmark, Greece, Finland, Luxembourg
We offer free shipping to the whole world countries:
- All orders are shipped from our Distribution Center via standard shipping. The package generally costs 7-15 business days to arrive (or be delayed by higher shipping volume over the holidays or extreme weather events).
-
Order Tracking:
- Once your order is shipped, you will receive a confirmation email with tracking information so you can monitor the delivery status of your order at any time.
-
Returns and Refunds:
- If you encounter any issues with the received products, please contact us within 7 days of receiving the items. For detailed information on our return and refund policy, please visit the customer service page on our website.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
We appreciate your choice of Petallace and look forward to providing you with the highest quality products and services. If you have any questions, feel free to contact our customer service team at support@petallace.com.
Thank you for your trust and support!